Customer Support Specialist

Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Qualifications

• Excellent oral and written communication skills for both Russian and Kazakh languages.
• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation.
• Proficiency in PC and basic office programs.
• Skills in working with CRM systems and other specialized software.

Conditions & Benefits

• Stable salary, official employment.
• Health insurance.
• Hybrid work mode and flexible schedule.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs.
• Partially or fully payed additional training courses.
• All necessary work equipment.