Responsibilities
What you will do:
- Managing team to ensure performance meets targets & expectations
- Handling workload (emails, chats, calls) in the event of surge in volumes
- Conducting analysis on performance and sharing valuable insights & solutions
- Helping and solving appeals, complex & escalation cases from users.
- Training new call center operators;
- Answering questions from staff and providing guidance and feedback on a timely manner
- Assisting Supervisor with tasks assigned (reporting/findings/analysis)
- Conducting Quality evaluation, Coachings & Team Meetings Real Time/Queue Management (RTA) Teamwork skills to collaborate with representatives and coworkers in other departments Communicating SOP, Product Changes & Updates with the entire team.
Qualifications
What we expect from you:
- Digital literacy Data entry & Writing skills Good people, management & analysis skills
- Google products knowledge: Google Sheets, Google Docs)
- Excellent Product & Process Knowledge (Technical Knowledge)
- Product knowledge on E Hailing, Product & Services, Travel/ Couriers Competent verbal and written communication.
- Typing skills (min. 100 words per minute)
- Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)
Conditions & Benefits
Working terms:
- Stable salary, medical insurance;
- Unlimited opportunities for professional and career growth;
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
- Initial training;
- Working hours: 5/2 shift work
We offer you all the conditions for professional and personal growth with a rapidly growing tech company.
Your resume will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.
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