Senior Driver Operations Specialist

Hybrid - Senior

Kazakhstan, Almaty

We are looking for a Senior Driver Operations Specialist to join our team.

Apply for this position

Responsibilities

  • Lead local driver operations, including recruitment, onboarding, and performance tracking.
  • Hire, onboard, and train local supervisors and agents.
  • Monitor key driver metrics and identify areas for improvement.
  • Manage day to day operational processes: incentives, payouts, guard program, recruitment flows, agency coordination.
  • Prepare and maintain daily/weekly dashboards and reports.
  • Communicate directly with drivers and via CRM campaigns.
  • Coordinate external partners: freelance recruiters, marketing agencies, suppliers.
  • Ensure compliance with data handling standards, including sensitive/personal information.
  • Support and drive local launch and scaling activities across multiple cities/regions.

Qualifications

  • We are looking for a Senior Driver Operations Specialist to join the Expansion team exciting country launches, large scale challenges, and the potential for long term business trips await you.
  • 2–3 years of hands-on experience in operations, ideally in ride hailing or similar high paced industries.
  • Strong analytical skills and experience working with data (BigQuery, Google Sheets/Excel – formulas, filters, pivot tables, charts).
  • Solid understanding of key operational KPIs and ability to interpret trends.
  • Proactive mindset, ability to spot bottlenecks and propose practical solutions.
  • Experience conducting interviews, onboarding new hires, and training teams.
  • Strong multitasking and project management skills; ability to work across parallel workstreams.
  • Self starter with a structured approach to checklists and process execution.
  • Excellent verbal and written communication skills, including clear reporting and driver facing communication.
  • Experience managing external vendors and freelancers is a plus.
  • Attention to detail, especially when handling numbers and sensitive data.
  • Fluency in English.

Conditions & Benefits

  • Health insurance with oncology coverage and life insurance included.
  • Hybrid work mode and flexible schedule.
  • Relocation package offered for candidates from other regions.
  • Access to professional counseling services including psychological, financial, and legal support.
  • Diverse internal training programs.
  • Partially or fully paid additional training courses.
  • All necessary work equipment.
  • Fitness club membership discount.

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