Position not open anymore
Responsibilities
- Manages the “helpdesk” inbox channels and resolves employees inquiries on booking rules, travel policies, procedures and practices, incidents, ets;
- Consults employees on the policies and procedures; Monitors compliance;
- Keeps track of the policies applicability, proposes and implements the relevant updates;
- Develops standards of the corporate travel service;
- Analyzes customers’ feedback and seeks the ways of the process improvements;
- Participates in the process optimization, implementation of new booking tools and services;
- Follows internal SLA;
- Provides assistance in travel arrangements (booking travel services, looking for the best routes and options, group accommodations and transfers);
- Checks visa and other entry requirements of the destination countries; interacts with travel agents and other service providers, provides enroute support of travelers.
Qualifications
- 3+ years experience in the travel industry, experience in corporate travel is an advantage.
- Knowledge of Business travel fundamentals, professional terms and abbreviations.
- Knowledge of air and hotel booking & pricing principles.
- Knowledge of general principles of travel suppliers’ management, formats of cooperation with a travel management company, formats of settlements.
- Understanding of travel related details of accounting.
- Understanding of online booking tools functioning principles
Hard skills:
– Knowledge of Google workspace
– Fluent English
Soft skills:
– Teamwork
– Attention to detail
– Communication
– Problem Solving
– Patience
– Responsibility
– Customer focus
– Adaptation to change
– Creativity – Thinking out of the box
– Empathy
– Emotional intelligence
– Flexibility
– Prioritization
– Willingness to learn
– Resilience
– Organizational skills
Conditions & Benefits
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexible schedule.
- Relocation package offered for candidates from other regions.
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership.
- Diverse internal training programs.
- Partially or fully payed additional training courses.
- All necessary work equipment.