Brand Community Specialist

Responsibilities

Social media monitoring: track incidents, mentions, and comments, and escalate cases to the PR team when needed. (There is a clear process in place the main task is to make sure the agency follows it and to stay on standby in case support is required.)
Agency oversight: ensure that all inquiries are handled properly and on time, responses align with the brand tone of voice, and communication is grammatically correct.
Hero scouting for the video project: select potential heroes from the existing database, conduct interviews, and create hero cards using a provided template; pass the materials to the production team and accompany the heroes throughout the process until the shoot.

Excellent Kazakh, Russian, and English both written and spoken.
Strong written communication skills and confident verbal communication.
Location: Almaty or Astana (preferably based in one of these cities).
Ability to work effectively in a team and coordinate with agencies.
High sense of responsibility, attention to detail, and ability to follow established processes and meet deadlines.
Nice to have:
Experience in communications, SMM, or community management will be a benefit.
Experience in writing and editing content (posts, comments, replies to users).
Understanding of community management principles.
Experience in production or storytelling projects.

Stable salary, official employment.
Health insurance.
Hybrid work mode and flexible schedule.
Relocation package offered for candidates from other regions.
Access to professional counseling services including psychological, financial, and legal support.
Discount club membership.
Diverse internal training programs.
Partially or fully payed additional training courses.
All necessary work equipment.