Director of Driver Operations Growing Markets

Responsibilities

Manage global supply operations, ensuring stable growth in driver related metrics and overall operational efficiency.
Diagnose issues and identify root causes of declines in key operational metrics (new and active drivers, their activity, number of fleet vehicles etc).
Initiate and execute tactical hypotheses to restore and scale the drivers operations.
Support local teams and partners, working closely with top local contributors.
Work regularly with analytics, preparing insights, recommendations, syncs, and reports.
Contribute to the development and adaptation of regional growth strategies.
Coordinate with cross functional teams including Product, Marketing, Analytics, Support, and Government Relations.

Proven experience in operational management within emerging markets or regions, preferably in ride hailing, logistics, delivery, or e commerce.
Strong analytical skills.
Ability to formulate hypotheses, analyze data, and identify root causes of issues.
Hands on experience launching and scaling processes or products from scratch.
Ability to work in a fast paced, dynamic, and ambiguous environment.
English proficiency at Upper Intermediate level or higher, able to lead calls, write reports, and communicate with local teams.
Experience working with cross functional teams and building operational processes.
Willingness to travel (up to 30% of the time).

Health insurance with oncology coverage and life insurance included
Hybrid work mode and flexile schedule
Relocation package offered for candidates from other regions
Access to professional counseling services including psychological, financial, and legal support
Diverse internal training programs
Partially or fully payed additional training courses
All necessary work equipment
Fitness club membership discount