Responsibilities
- Handle multiple conversations (chats/calls/emails) simultaneously with customers.
- Respond to customer inquiries in a timely and professional manner.
- Document customer interactions and update customer records.
- Follow up on unresolved issues to ensure satisfactory resolution.
- To exceed customers expectations in terms of customer service & accurate information.
Qualifications
- Digital literacy Data entry & Writing skills Google products knowledge: Google Sheets, Google Docs)
- Product knowledge on E Hailing, Product & Services, Travel/ Couriers Competent verbal and written communication.
- Good language speaker (depending on the supported country)
- Typing skills (min. 100 words per minute)
- Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)
Conditions & Benefits
- Stable salary, medical insurance;
- Unlimited opportunities for professional and career growth;
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
- Initial training;
- Working hours: 5/2 shift work
We offer you all the conditions for professional and personal growth with a rapidly growing tech company.
Your resume will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.
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