Customer Support Specialist

Office - Shift work - Junior - Customer Support SEA Team 2

Indonesia

Application ID:

We are hiring!
Support customers via chat, calls, and email while ensuring fast, professional assistance. Handle and resolve queries, update records, follow up on cases, and escalate when needed. Work with internal teams and consistently deliver exceptional customer service.

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Responsibilities

Handle multiple conversations (chats/calls/emails) simultaneously with customers.
Respond to customer inquiries in a timely and professional manner.
To maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction.
Resolve customer issues effectively, escalating complex cases to higher level support when necessary.
Document customer interactions and update customer records.
Follow up on unresolved issues to ensure satisfactory resolution.
Collaborate with team members and other departments to ensure consistent and high quality customer service.
To exceed customers expectations in terms of customer service and accurate information.

Qualifications

Digital literacy
Data entry and writing skills
Knowledge of Google products (Google Sheets, Google Docs)
Understanding of E-Hailing products, services, travel and courier platforms
Strong verbal and written communication skills
Native-level proficiency in the local supported language
Typing speed: minimum 100 WPM
Experience with Customer Service CRMs (Salesforce / Zendesk / Zoho)

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