As a Senior II UX Researcher, you will be the strategic partner in the Supearpp team. You will define the very framework of how we think about our users. You will tackle the most ambiguous challenges and translate complex data into high-stakes business narratives
Define and direct the research strategy for Superapp in Pakistan
Lead initiatives to optimize our internal methodologies, ensuring constant help to the team
Synthesize insights across disparate product lines and data types to create a unified, organization-wide understanding of our users
Create compelling, evidence-backed narratives that drive investment and organizational change
Develop the mental models and principles that will guide our product decisions for years to come
Build influential relationships with leaders in Product, Engineering, and Marketing. You are the “voice of the user” in high-level strategic forums
Act as a coach and mentor to researchers and non-researchers, elevating the craft across the entire team
Drive the strategic evolution of our research tools and knowledge management systems to ensure insights are accessible, reusable, and integrated with other business data
Skills, Knowledge and Expertise
Knowledge of English B2 and above
Significant experience in UX Research (typically 3+ years), with a proven track record of influencing product strategy at a high level
Knowledge of quantitative and qualitative research methods
Knowledge and application of usability metrics
A history of tackling highly ambiguous, systemic challenges and turning them into actionable roadmaps.
Mastery of qualitative and quantitative methods, with the ability to lead multi-study programs
Exceptional storytelling and presentation skills. You can persuade skeptical stakeholders and inspire teams with your vision
Conditions & Benefits
Stable salary, official employment
Health insurance
Hybrid work mode and flexile schedule
Relocation package offered for candidates from other regions
Access to professional counseling services including psychological, financial, and legal support
Discount club membership
Diverse internal training programs
Partially or fully payed additional training courses