Key Responsibilities
Recruitment Operations & Process Excellence
Design, document, and continuously improve end-to-end hiring processes across all regions.
Establish global standards, SLAs, and best practices while allowing for local compliance and flexibility.
Monitor hiring performance and candidate experience; proactively identify and resolve bottlenecks.
Ensure consistency and quality of hiring workflows from requisition approval to offer acceptance.
ATS Ownership & Automation
Own and develop Pinpoint ATS capability globally.
Configure workflows, permissions, approval flows, templates, and automation.
Drive adoption and correct usage by recruiters and hiring managers.
Manage integrations with HRIS, assessment tools, background checks, and job boards.
Partner with vendors on enhancements and issue resolution.
Data, Analytics, & Reporting
Build and maintain TA dashboards and regular reporting for the TA Director, TA leadership and business leaders / board reports.
Track and analyse all recruitment metrics in particular:
- Time to Fill/Hire
- Funnel conversion rates
- Source effectiveness
- Offer acceptance rate
- Candidate NPS / Manager CSAT
- Probation failure turnover rate
- Recruiter/Sourcer Productivity
Use data to recommend process improvements and hiring optimizations.
Governance, Compliance & Data Quality
Ensure GDPR and local regulatory compliance in recruitment processes and systems.
Maintain data accuracy, audit readiness, and clear ownership of recruitment data.
Define and enforce data standards and documentation.
Stakeholder & Vendor Management
Act as a strategic partner to recruiters, hiring managers, People Ops, Finance, Legal, and IT.
Manage recruitment vendors, agencies, and job boards; track performance and ROI.
Support hiring planning, ramp-ups, freezes, and organisational changes.
Enablement & Change Management
Train recruiters and hiring managers on processes, tools, and best practices.
Develop and maintain playbooks, SOPs, and knowledge bases.
Lead recruitment-related projects and change initiatives (new markets, growth phases, transformations).
Coordinate TA performance improvement projects within PnC and other functions.
Success Metrics (KPIs)
Reduced Time to Hire
Increased Offer Acceptance Rate
Improved Candidate NPS
High Pinpoint adoption and data accuracy
Reduced Cost per Hire
SLA adherence across regions
On-time reporting and project delivery
Management & Leadership
Manages TA Operations Analyst that manages day to day operational tasks and the internal referral program.
Provide direction, evaluation and development and builds a broader team in accordance with related business needs.
Skills, Knowledge & Expertise
Experience
5+ years in Recruitment Operations, Talent Operations, or People Operations.
Experience in a global or multi-regional, high-growth environment.
Hands-on ownership of an ATS (Pinpoint preferred) and other recruiting systems.
Fluent English communication skills, both written and verbal
Skills
Recruitment process design and optimisation
ATS administration and automation
Strong analytical skills; comfortable with dashboards and metrics
Project and change management
Excellent stakeholder communication
Mindset
Highly structured, operational, and scalable thinker
Detail-oriented, proactive, and process-driven, passionate about improving efficiency and quality in recruitment operations
Data-driven with a strong bias for innovation
Trusted partner to Talent Acquisition leadership