Responsibilities
- Handle multiple live chat conversations simultaneously with customers.
- Respond to customer inquiries in a timely and professional manner.
- To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
- Resolve customer issues effectively, escalating complex cases to higher-level support when necessary.
- Document customer interactions and update customer records.
- Follow up on unresolved issues to ensure satisfactory resolution.
- Collaborate with team members and other departments to ensure consistent and high-quality customer service.
- To exceed customers expectations in terms of customer service & accurate information.
Qualifications
- Digital literacy
- Data entry & Writing skills
- Google products knowledge Google Sheets, Google Docs)
- Product knowledge on E Hailing, Product & Services, Travel/ Couriers
- Competent verbal and written communication.
- Native language speaker (depending on the supported country)
- Typing skills (min. 100 words per minute)
- Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)
Conditions & Benefits
- Hybrid work schedule
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- Initial training
- Probation period up to 3 months
We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.
If you receive no feedback, it means that currently there are no suitable vacancies for you.