Senior UX Researcher

Responsibilities

• Own the entire UX research process for Superapp, from planning and participant recruitment to execution, synthesis, and communication of insights
• Define and drive research strategies that inform product vision, roadmap, and design decisions
• Conduct a wide range of research studies, generative, evaluative, and tracking, using both qualitative and quantitative methods
• Partner closely with product managers, designers, analysts, and engineers to embed user insights into product decisions
• Translate complex user behaviors into clear, actionable insights to improve the user experience
• Build and maintain a scalable research infrastructure, including documentation, knowledge bases, and research repositories
• Foster a user-centered culture across the Superapp team and broader organization
• Collaborate with fellow researchers to uphold methodological rigor and share best practices

Qualifications

• 4+ years of experience in UX research, ideally within tech, digital platforms, or complex systems
• Deep expertise in qualitative methods (e.g., interviews, diary studies, usability testing, JTBD) and solid experience with quantitative approaches (e.g., surveys, A/B testing, statistical analysis)
• Proven track record of independently managing and executing full research cycles
• Ability to influence product strategy and design with compelling insights and recommendations
• Strong communication, storytelling, and presentation skills
• Comfortable working in fast-paced, cross-functional teams and navigating ambiguity
• Experience conducting international research is a plus
• Fluent in both Spanish and English (written and spoken)