Responsibilities
- Handle multiple live chat conversations simultaneously with customers.
- Respond to customer inquiries in a timely and professional manner.
- To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
- Resolve customer issues effectively, escalating complex cases to higher-level support when necessary.
- Document customer interactions and update customer records.
- Follow up on unresolved issues to ensure satisfactory resolution.
- Collaborate with team members and other departments to ensure consistent and high-quality customer service.
- To exceed customers’ expectations in terms of customer service & accurate information.
Qualifications
- Professional level of Thai language
- Intermediate English level
- Good verbal communication
- The ability to efficiently work in a team
- Stress resistance
- Computer literacy
- Desire to benefit and help people
Conditions & Benefits
- Initial training
- Shift work 2/2 (daily and overnight 12-hour shifts)
At inDrive you’ll get all the conditions for professional and personal growth with a rapidly growing IT company.
Your CV will be considered within 14 calendar days from when it was received. If your experience meets the requirements of our company, we will contact you.
If you don’t get any feedback, there are currently no suitable vacancies for you.