Responsibilities
Business Analysis and Process
- Optimization Gather and document business requirements, process flows, and functional specifications.
- Conduct gap analysis to identify inefficiencies and areas for improvement.
- Develop and present business cases for proposed process changes and automation initiatives.
- Utilize data analytics to assess performance metrics and drive data informed decisions.
Process Automation and AI Integration
- Lead business process reengineering initiatives to eliminate redundancies and enhance operational efficiency.
- Work closely with engineering and product teams to implement AI powered solutions that enhance the customer experience.
- Identify and deploy automation tools to streamline workflows, reducing manual effort and increasing scalability.
Project and Stakeholder Management
- Collaborate with stakeholders across different markets and regions to ensure alignment on process improvement initiatives.
- Lead cross functional teams to drive projects from inception to completion, ensuring adherence to scope, timeline, and budget.
- Communicate project progress, risks, and impact assessments effectively to leadership and key stakeholders.
Customer Support Systems and Infrastructure
- Partner with product teams on the development and enhancement of customer support tools, ensuring seamless integration and maximum efficiency.
- Optimize performance by leveraging insights from support data, ticketing systems, and automation tools.
- Work closely with support teams to improve customer satisfaction, reduce response times, and enhance service quality.
Qualifications
- Strong background in Lean Six Sigma, Agile methodologies, and business intelligence tools.
- Advanced skills in Excel and Google Sheets for collecting, transforming, and organizing insights to support data-driven decision-making.
- Proven ability to query data using SQL and create dashboards in Google Sheets or other data visualization tools such as Tableau, GCP, Looker, or similar.
- Experience integrating AI-driven automation, API connections, and workflow automation tools, supported by relevant coding skills (e.g., SQL, Python).
- Strong relationship management skills with experience collaborating across global teams and senior leadership to ensure alignment on key initiatives.
- Excellent execution capabilities with a track record of leading end-to-end process improvement projects.
Conditions & Benefits
- Health insurance with oncology coverage and life insurance included
- Hybrid work mode and flexible schedule
- Access to professional counseling services, including psychological, financial, and legal support
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment
- Fitness club membership discount