Acts as the routine contact point, receiving and handling requests for support.
Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution Mac and PC desktop support (Initial configuration, life cycle maintenance, continuous technical support for users, configuration and maintenance of PCs)
Provide office equipment support and events support
Provision of network security settings, interaction with the information security department
Inventory and maintenance of employees PC database by hardware and software components.
Providing the necessary assistance to users, prompt response to employee requests
Commissioning of equipment, diagnostics, minor repairs of office equipment
Qualifications
IT experience at least 1 year
Hands on experience working and prioritizing requests in an established ticketing system
Strong English (Intermediate or higher)
Knowledge of MacOS Knowledge of Linux OS
Experience with AD, GPO, DNS, DHCP, WSUS;
Knowledge of Google Workspaces Knowledge of the principles of network operation, basic skills in setting up active network equipment (desirable Mikrotik, good if knows CISCO, HP (Aruba), Ubiquity)
Responsibility and independence in work
Would be beneficial: Knowledge of ITIL methodology, Knowledge of Windows Server 2008 2012 2016
Conditions & Benefits
Stable salary, official employment
Health insurance
Hybrid work mode and flexible schedule
Access to professional counseling services including psychological, financial, and legal support
Discount club membership
Diverse internal training programs
Partially or fully paid additional training courses