Organize Driver Engagement Processes: Coordinate activities related to attracting, activating, reactivating, and retaining drivers.
Manage KPIs: Have a comprehensive understanding of funnel efficiency from installation to creating successful orders for drivers, monitor main territory KPIs and design action plan to improve them.
Implement Motivational Programs: Execute motivational initiatives and training programs to improve agent performance, share feedback.
Support Activation and Reactivation Mechanics: Assist in launching, adapting, and improving strategies to activate and reactivate drivers effectively.
Monitor Calls Quality and Scripts: Oversee call scripts, assess their effectiveness, and ensure high-quality interactions with users, test different hypothesis.
Drive team: Conduct training sessions to equip agents with the skills needed for user acquisition and activation, keep them motivated.
Execute City Launches: Travel to new city launches within the country to organize on-the-ground recruitment efforts.
Qualifications
5+ years expertise of working with Africa region
2-3+ years experience in business. operations/expansion/launching in Ride-Hailing, Delivery, and E-commerce fields are highly preferred.
Strong understanding of the sales funnel and how it applies to user acquisition.
Advanced English proficiency: Both written and verbal communication skills are required.
Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs.
Sales team management experience is highly desirable, particularly in recruitment or acquisition environments.
Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements.
Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions.
Knowledge of local transportation regulations and market trends would be a plus.