We are expanding the team, we are looking for a person that would be responsable of the end-to-end research management: participant recruitment and panel administration, multichannel strategy design, segmentation management, and engagement.
Please notice that CVs in English will be considered primarily.
Design, build, and manage a centralized, multi-channel participant recruitment strategy;
Own and scale our internal research panel: establish segmentation, ensure data health, manage communications, and track engagement;
Manage the end-to-end logistics for participant engagement, including screening, scheduling, communications, and the compliant and ethical management of incentives and rewards;
Research infrastructure and tooling;
Evaluate, procure, and act as the central administrator for the product research tool stack;
Develop and manage the research repository;
Process and governance;
Establish and document standardized, repeatable processes for the entire research lifecycle, including study intake, legal/privacy review, and data archival;
Serve as the primary liaison with Legal, Security, and Compliance teams;
Develop and maintain standardized templates for consent forms, NDAs, and privacy notices, ensuring all research activities comply with global regulations;
Enablement and advocacy;
Develop and maintain documentation, best practice guides, and training materials to help scale research practices across the Product organization.
Requirements:
English Advanced level;
Required 3 years of experience in a dedicated Research Operations, Design Operations, or research program management role;
Demonstrable experience building and scaling a participant recruitment function and managing a research panel;
Deep, practical knowledge of global data privacy and compliance regulations as they apply to user research;
We offer:
Be part of a growing and innovative company with a unique approach to ride-hailing
Have the opportunity to make a significant impact on the company and the industry as a whole
Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands