Customer Support Specialist

Hybrid - Full Time - Global Customer Support

India

Application ID: 3378

To be added

Apply for this position

Key Responsibilities

Handle multiple live chat conversations simultaneously with customers.
Respond to customer inquiries in a timely, accurate, and professional manner.
Maintain a courteous and professional tone during all customer interactions to ensure high-quality service and customer satisfaction.
Resolve customer issues efficiently and escalate complex cases to higher-level support when required.
Document customer interactions and update customer records accurately in the CRM.
Follow up on unresolved cases to ensure proper and satisfactory resolution.
Collaborate with team members and cross-functional departments to deliver consistent and high-quality customer support.
Exceed customer expectations by providing accurate information and an excellent service experience.

Skills, Knowledge and Expertise

Strong digital literacy.
Excellent data entry and writing skills.
Good knowledge of Google products (Google Sheets, Google Docs).
Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions.
Strong verbal and written communication skills.
Fluency in Hindi and English (both spoken and written).
Fast and accurate typing skills (minimum 100 words per minute).
Experience using Customer Support CRMs such as Salesforce, Zendesk, or Zoho.

Job Benefits

Hybrid work schedule.
Unlimited opportunities for professional and career growth.
Regular internal and external training sessions conducted by industry partners.
Opportunity to work with an international team contributing to one of the global IT industry’s success stories.
Comprehensive initial training.

Interested? Fill out the form below!

First name ^* Last name ^* Email ^*

Upload your CV ^*

Select File (max 5MB)

Additional info (optional)

Visit our Applicant Privacy Notice to learn how we collect, use, and share personal information.

Please take a moment to answer a few quick questions. Your input helps us understand how people discover inDrive and improve how we connect with future talent.

Are you over 18 years of age? *

Are you able to type at least 25–40 words per minute? *

Are you available to work on-site at our office in the location indicated above? *

Are you comfortable working flexible or rotating shifts, including overnight shifts? *

Are you currently residing in this job's location? *

Are you legally authorized to work in this job's location without employer sponsorship? *

Are you willing to accept the starting salary indicated above for this role? *

Are you willing to work on weekends and public holidays if needed? *

Do you have a high school diploma or equivalent? *

Do you have a personal computer (laptop/desktop) and a stable high-speed internet connection for remote work? *

How soon could you start if offered this position? *

Thanks for applying and for your interest in inDrive!

We appreciate the time and energy you put into this process. Our team will carefully review your application, and if you’re selected for the next round, we’ll be in touch.

While we’d love to respond to everyone, the volume of applications we receive makes it challenging. But we truly appreciate you choosing to ignite your inner drive with us!

In the meantime, stay connected! Follow us on LinkedIn, Instagram, and Facebook to keep up with the latest inDrive updates and stories.