Incident Management Specialist

Onsite - Full Time - Safety Support Operations

Côte d'Ivoire

Application ID: 6815

To be added

Apply for this position

Key Responsibilities

Interacting with customers through phone calls and emails, providing explanations
Resolving complaints and ensuring a high level of service.
High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
Processing incoming requests from users in the admin.
Panel data collection for incident analysis
Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

Excellent oral and written speech in English language & French language.
High stress resistance.
Ability to take Initiative.
Ability to work with a large amount complex information.
Ability to remain calm and make decisions under pressure, especially during high stress incidents.
Teamwork & collaboration with colleagues.
Experience in handling accidental cases would be a plus.

Interested? Fill out the form below!

First name ^* Last name ^* Email ^*

Upload your CV ^*

Select File (max 5MB)

Additional info (optional)

Visit our Applicant Privacy Notice to learn how we collect, use, and share personal information.

Please take a moment to answer a few quick questions. Your input helps us understand how people discover inDrive and improve how we connect with future talent.

Are you willing to relocate for this role? *

Have you previously been employed by inDrive?

I confirm that I do not reside in or perform work from any of the following locations: Russia, Crimea region, So-Called Donetsk People’s Republic and Luhansk People’s Republic, Zaporizhzhia and Kherson regions, Belarus, Cuba, Iran, North Korea, Syria. *

Please specify what your different form of work authorization is *

What is your current location (City, State/Province, Country)? *

What is your desired salary range (in USD as net annual)? *

What is your legal right to work in the job's location? *

What type of employment are you open to? *

Are you able to type at least 25–40 words per minute? *

Are you available to work on-site at our office in the location indicated above? *

Are you comfortable working flexible or rotating shifts, including overnight shifts? *

Are you currently residing in this job's location? *

Are you legally authorized to work in this job's location without employer sponsorship? *

Are you over 18 years of age? *

Are you willing to accept the starting salary indicated above for this role? *

Are you willing to work on weekends and public holidays if needed? *

Do you have a high school diploma or equivalent? *

Do you have a personal computer (laptop/desktop) and a stable high-speed internet connection for remote work? *

How soon could you start if offered this position? *

Thanks for applying and for your interest in inDrive!

We appreciate the time and energy you put into this process. Our team will carefully review your application, and if you’re selected for the next round, we’ll be in touch.

While we’d love to respond to everyone, the volume of applications we receive makes it challenging. But we truly appreciate you choosing to ignite your inner drive with us!

In the meantime, stay connected! Follow us on LinkedIn, Instagram, and Facebook to keep up with the latest inDrive updates and stories.