Senior Product Analyst — Automation - Cyprus

Key Responsibilities

Drive product analytics initiatives focused on services automation and scenario optimization across user-facing processes
Analyze user behavior and interactions, and operational flows to identify inefficiencies and opportunities for automation
Define and monitor key product and operational metrics to measure the impact of automated solutions
Design analytical frameworks to evaluate support scenarios, decision trees, and user journeys
Investigate anomalies in support and product metrics, formulate hypotheses, and provide actionable recommendations
Collaborate with product, support, engineering, and data teams to translate insights into scalable product improvements
Build and maintain dashboards, reports, and self-serve analytical tools for stakeholders

3+ years of experience as a Product Analyst, Data Analyst, or in a similar analytical role
Strong analytical thinking with the ability to structure ambiguous problems and prioritize impact-driven solutions
Advanced SQL skills and experience working with large datasets
Hands-on experience with Python for data analysis (e.g., pandas, NumPy)
Experience with BI and visualization tools (e.g., Tableau, Redash, Plotly, Looker)
Understanding of product funnels, user journeys, and operational workflows
Ability to communicate insights clearly to both technical and non-technical stakeholders

Stable salary, official employment
Health insurance
Hybrid work mode and flexible schedule
Relocation package offered for candidates from other regions
Access to professional counseling services, including psychological, financial, and legal support
Discount club membership
Diverse internal training programs
Partially or fully paid additional training courses
All necessary work equipment