Payment Provider Reconciliation Manager

Responsibilities

• Lead monthly reconciliations of payment provider transactions against ERP records, internal systems, and bank statements.
• Identify, investigate, and resolve complex discrepancies related to settlements, refunds, chargebacks, provider fees, FX differences, and failed transactions.
• Partner with Technology and FinTech teams to enhance automation, improve data ingestion accuracy, and streamline reconciliation processes.
• Identify recurring reconciliation issues and recommend process/system enhancements to reduce manual effort and improve accuracy.
• Liaise directly with PSPs, payment gateways, and banking partners to resolve discrepancies and settlement delays, escalating as necessary.
• Ensure accurate posting of payment transactions, provider fees, commissions, and adjustment journal entries (JEs) to the ERP.
• Maintain comprehensive documentation of reconciliation processes, issue escalations, and resolution outcomes to support audits and management reporting.
• Monitor settlement cycles and track the end-to-end flow of funds from providers to company accounts, following up on pending or delayed settlements.
• Support external audits by providing detailed reconciliation data, documentation, and analysis.
• Establish and enforce strong internal controls, ensuring compliance with company policies, accounting standards, and regulatory requirements.
• Design and implement scalable, efficient reconciliation processes to proactively flag unreconciled or unusual items.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent qualification is a plus.
• 7+ years of experience in accounting, treasury, or payment operations, with hands-on experience in complex reconciliations with payment providers in high-volume, multi-currency environments, including 3+ years in public accounting.
• Strong understanding of US GAAP and IFRS accounting principles, with the focus on revenue recognition.
• Proven ability to manage large transaction volumes while meeting strict deadlines.
• Advanced knowledge of Power BI and SQL (preferred) for dashboard creation, data analysis, and understanding complex data structures.
• Hands-on experience working with large datasets and big data environments.
• Strong understanding of PSPs, payment gateways, settlement processes, and bank reconciliation workflows.
• Proficiency with ERP systems (e.g., SAP, Oracle, NetSuite) and reconciliation tools.
• Exceptional attention to detail, organizational skills, and ability to manage competing priorities in a fast-paced environment.

Conditions & Benefits

• Health insurance with oncology coverage and life insurance included.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services including psychological, financial, and legal support.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.