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Senior System Analyst

Hybrid - Senior

Cyprus, Paphos · Kazakhstan · Cyprus

InDrive is looking for a System Analyst to optimize support processes and automation. You will gather requirements, design workflows and SLAs, collaborate with engineers and product teams, and ensure measurable impact through data-driven improvements.

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Responsibilities

  • Analyse and improve support processes (driver verification, 1st line, incident management)
  • Collect and document requirements, translate them into system specs and user stories
  • Design and optimize automation flows, SLAs, and escalation rules
  • Work with engineers, product managers, and support teams to deliver effective solutions
  • Track KPIs and ensure automation delivers measurable impact

Qualifications

  • 3 years as Business/System Analyst or similar
  • Experience with support or incident management systems
  • Strong process mapping, requirement analysis, and documentation skills
  • Good technical understanding of integrations (APIs, workflows)
  • Strong communication and stakeholder management

Conditions & Benefits

  • Stable salary, official employment
  • Health insurance
  • Hybrid work mode and flexbile schedule
  • Relocation package offered for candidates from other regions
  • Access to professional counseling services including psychological, financial, and legal support
  • Discount club membership
  • Diverse internal training programs
  • Partially or fully paid additional training courses
  • All necessary work equipment

Interested? Fill out the form below!

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