UX Researcher

Responsibilities

Plan and conduct end-to-end research, from fieldwork to analysis and reporting.
Apply mixed research methods: qualitative interviews, usability testing, surveys, diary studies.
Explore and improve key journeys such as intercity ride booking, price comparison, safety perception, and trust.
Collaborate with product, design, and analytics teams to inform product strategy and decisions.
Support prioritization by uncovering behavioral insights and pain points.
Adapt research plans to regional mobility contexts and cultural specifics.
Present findings in clear and actionable formats that drive product decisions.

2–3 years of UX research experience in digital product teams. Experience in mobility, marketplace, or logistics domains is a plus.
Native Russian and/or Kazakh speaker.
Skilled in both exploratory and evaluative research.
Comfortable working with ambiguous and complex user journeys.
Experience with multicultural or multi-country research.
Strong communication skills and ability to explain research to cross-functional teams.
Proficient in research and design tools such as Maze, Useberry, Typeform, Figma.
Open-minded, collaborative, and proactive in advocating for user needs.

Stable salary, official employment.
Health insurance.
Hybrid work mode and flexible schedule.
Relocation package offered for candidates from other regions.
Access to professional counseling services including psychological, financial, and legal support.
Discount club membership.
Diverse internal training programs.
Partially or fully paid additional training courses.
All necessary work equipment.