Responsibilities
- Customer Communication – Handling customer inquiries via phone and email, providing explanations, resolving complaints, and ensuring high-quality service.
- Incident Resolution – Efficiently managing and resolving conflicts, including cases of harassment and criminal incidents.
- Request Processing – Handling user requests in the admin panel (reviews and appeals) and emails.
- Data Collection – Gathering information for incident analysis and reporting.
- Process Improvement – Suggesting ways to enhance incident resolution and reduce their occurrence.
Qualifications
- Strong oral and written communication skills.
- High stress resilience and responsibility.
- Initiative and ability to get things done.
- Ability to process large volumes of information in a multitasking environment.
- Stress Management – Staying calm and making decisions under pressure.
- Teamwork – Collaborating effectively to resolve incidents.
- Ethical Conduct – Maintaining high ethical standards when handling sensitive information.
- Customer Focus – Commitment to excellent customer service.
- Creativity – Finding innovative solutions for complex cases.
- Continuous Learning – Willingness to adapt and grow in response to new challenges.
Conditions & Benefits
- Remote work schedule
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- Probation period up to 3 months
We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.
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