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Operations specialist

Hybrid - Middle

Kazakhstan, Almaty

The Operations Manager (Communications) plays a key role in streamlining and enhancing the efficiency of the communications function within the organization. This is a cross-functional role that involves operational, administrative and organizational functions. 

The Operations Manager is responsible for managing the budget and its efficiency, purchase requests and procurement, overseeing external vendor relationships, as well as managing the division operations such as communications, reporting, alignment, events, meetings, etc. In this position, the person will work closely with the entire Communications team across LatAm, APAC, and EMEA regions, and will collaborate with finance, procurement, travel, and other departments, as well as external subcontractors. 

Additionally, the role involves identifying inefficiencies in communication workflows, implementing process improvements, and maintaining organized knowledge management systems to support the Comms team.

Position not open anymore

Responsibilities

  • Planning & Allocation: Develop, consolidate, and track the annual budget for communications initiatives, ensuring alignment with business needs and regional communications targets. Monitor and forecast communication-related expenses, ensuring compliance with budget allocations and budget efficiency.
  • Vendor Coordination: Manage tender processes for PR agencies, and coordination of service provid
  • ers in terms of contract and payment processes (e.g., media monitoring platforms, content production vendors).
  • Procurement & Billing: Handle purchase requisitions, negotiate contracts, onboard vendors, and ensure timely billing and payment processing.
  • Own key team alignment tools and meetings, identify and implement improvements in day-to-day team communications. Evaluate and introduce new tools or platforms to enhance team productivity and exchange of knowledges
  • Ensure accurate set up of department and personal goals, timely reporting of achievements
  • Maintain and update department knowledge base and documents and report templates
  • Ensure timely delivery of important company-wide updates and announcements to the team
  • Organize training programs and knowledge-sharing initiatives for the communications team. Support internal engagement initiatives, including team-building events and professional development opportunities. 

Qualifications

  • Bachelor’s Degree in Communications, Business Administration, Marketing,  Finance, or a related field.
  • Experience in operations, budget management, or a similar operational role.
  • Strong English proficiency (B2 or higher) and written/verbal communication skills.
  • Experience in financial planning, and budgeting.
  • Experience with enterprise resource planning systems and contract/vendor management.
  • Strong Excel and data analysis skills.
  • Highly organized with strong multitasking, time management, and problem-solving abilities.

Conditions & Benefits

  • Stable salary, official employment.
  • Health insurance.
  • Hybrid work mode and flexible schedule.
  • Access to professional counseling services including psychological, financial, and legal support.
  • Discount club membership.
  • Diverse internal training programs.
  • Partially or fully paid additional training courses.
  • All necessary work equipment