Responsibilities
Case Management & Processing:
- Manage immigration cases for employees seeking to enter or remain in Cyprus, as well as for their family members.
- Provide summary information on the next steps for successfully processing employee and family applications; answer employees’ questions regarding obtaining Entry Permits, MBCS, MVIS, MFR, MFR to MBCS, and permit extensions.
- Verify documents for residence permits and maintain accurate, up-to-date records of all cases.
- Monitor the progress of applications and proactively address any issues or requests for additional information.
- Collect analytical data related to immigration cases and relocants; maintain records related to residence permits and passport validity.
- Liaise with service providers on matters related to medical insurance.
- Schedule medical exams in Cyprus, arrange taxis, make hotel reservations and booking extensions, and handle invoice payments.
- Process physical documents and ensure timely document exchange with employees.
Relationship Management & Compliance:
- Serve as the main point of contact for employees, providing expert advice and guidance throughout the immigration process.
- Explain complex immigration procedures and requirements in a clear and understandable manner.
- Provide regular updates to clients on the status of their cases.
- Prepare and update relocation guides, ensuring information remains current and accurate.
- Monitor changes in immigration legislation and inform employees accordingly.
- Ensure all activities and processes comply with legal and ethical standards.
Qualifications
- Proven experience as an Immigration Specialist, with specific experience in Cyprus immigration law considered a strong advantage.
- In-depth knowledge of Cyprus immigration laws, regulations, and procedures.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills in Greek and English (fluency in other languages, such as Russian, is a plus).
- Ability to work independently and collaboratively within a team.
- Strong client management and interpersonal skills.
- Proficiency in relevant software systems (e.g., Jira, Zoho, NetSuite).
Conditions & Benefits
- Stable salary, official employment
- Health insurance
- Hybrid work mode and flexible schedule
- Access to professional counseling services including psychological, financial, and legal support
- Discount club membership
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment