Key Responsibilities
Market Operations PMO Leadership
- Own and evolve the PMO function for Ride-Hailing Market Operations, including frameworks, governance, and execution standards.
- Define and manage portfolio-level planning, prioritization, and delivery of strategic and operational initiatives across markets.
- Establish clear operating rhythms (planning cycles, reviews, reporting, escalation mechanisms).
Strategic Program Management
- Drive execution of high-impact, cross-market programs (e.g. operational efficiency, market launches, regulatory initiatives, cost optimization, quality improvements).
- Translate company and Ride-Hailing strategy into clear roadmaps, milestones, and deliverables for Market Operations.
- Ensure strong dependency management across Product, Engineering, Ops, and Regional teams.
Cross-Functional Alignment
- Act as a key interface between Market Operations and central functions (Product, Tech, Analytics, Finance, Legal, Risk, Trust & Safety).
- Align global standards with local market realities, ensuring consistency without limiting local flexibility.
- Proactively surface risks, trade-offs, and execution bottlenecks to senior leadership.
Performance Management & Insights
- Define and track operational KPIs and program success metrics across markets.
- Build executive-level reporting and dashboards to provide transparency on progress, risks, and impact.
- Use data and insights to continuously improve execution quality and decision-making.
Scalability & Operational Excellence
- Design scalable processes and playbooks that support rapid market growth and operational complexity.
- Drive standardization where it adds value, while enabling local adaptation for different regulatory and market contexts.
- Lead continuous improvement initiatives across Market Operations.
Leadership & Team Development
- Build, lead, and develop a high-performing PMO team.
- Set a high bar for ownership, accountability, and delivery excellence.
- Serve as a trusted partner and advisor to Market Operations leadership.
Skills, Knowledge & Expertise
Experience
- 10+ years of experience in program management, operations, consulting, or strategy roles in tech, mobility, marketplace, or platform businesses.
- Proven experience leading large-scale, cross-functional programs across multiple markets or regions.
- Strong background in operations-heavy environments (ride-hailing, logistics, marketplaces, on-demand services preferred).
Execution & PMO Expertise
- Deep understanding of PMO best practices, portfolio management, and execution frameworks.
- Ability to manage complexity, ambiguity, and multiple competing priorities.
- Strong risk management and problem-solving skills.
Stakeholder Management
- Exceptional ability to influence without authority across senior stakeholders.
- Comfortable operating at both strategic and execution levels.
- Strong communication skills, including executive-level presentations and decision memos.
Analytical & Data-Driven
- Strong analytical mindset with the ability to define, track, and interpret operational metrics.
- Experience working closely with data and analytics teams.
Preferred Qualifications
- Experience in Ride-Hailing, Mobility, or Marketplace Operations
- Background in consulting or transformation programs is a plus
- MBA or advanced degree in Business, Operations, or a related field
Personal Attributes
- Strong sense of ownership and accountability
- Structured, pragmatic, and execution-focused
- Comfortable in fast-paced, high-growth environments
- Collaborative leader with a proactive, solution-oriented mindset
Job Benefits
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexible schedule.
- Relocation package offered for candidates from other regions.
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.