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Director of PMO & Operations

Hybrid - Director

United Kingdom, London

We are looking for a Director of PMO & Operations who will support the Chief Ride-Hailing Officer as a strategic partner by driving business planning, leading the Market Operations PMO, managing risk and operational efficiency, overseeing OPEX budgets, and streamlining the Procurement-to-Pay process to ensure alignment, transparency, and execution excellence across the Ride-Hailing division.

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Responsibilities

1. Chief Ride-Hailing Officer (CRHO) support in a Chief of Staff capacity:

  • Leading and improving RH Business Rhythm to analyze key metrics and KPIs, oversee the execution of strategy and related initiatives, and identify areas for improvement
  • Tracking progress on the CRHO’s team commitments arising from key meetings with the CEO and cross-functional leadership
  • Organising critical business events (RH Town Halls, RH Summit, team strategic sessions) in collaboration with the comms team and facilitate preparation of materials from the RH team
  • Managing Risk Operations function, ensuring risk calculation, mitigation plan ownership, seamless coordination and operational excellence
  • Designing and implementing operational processes to support efficiency
  • Acting as a trusted advisor and execution partner to the CRHO

2. Business planning orchestration:

  • Setting up and orchestrating a holistic business planning process linked to the financial planning process and aligned with other corporate processes across the company
  • Organising and facilitating reviews of P&L, business plans and priorities by the CRHO (in collaboration with the finance team)
  • Facilitating cascading of the company’s goals to RH division
  • Ensuring transparency and alignment of goals / objectives across different organizational levels

3. Leading Market Operations PMO office:

  • Setting up expectations for roles and responsibilities within RH Market Operations in partnership with the Senior Director of Market Operations & Supply
  • Setting up a clear accountability system for regional teams within RH Market Operations, including clear KPIs, their measurement and regular goals tracking
  • Codifying and improving current business processes, leading the development of process guidelines and execution playbooks for RH Market Operations (in partnership with the Senior Director of Market Operations & Supply)
  • Creating mechanisms for regular alignment and joint decision-making between RH HQ, RH Market Operations and cross-functions on strategy, local strategic priorities, portfolio of initiatives and resourcing required for effective execution

4. OPEX Budget Holder:

  • Managing operational expenses (OPEX) within the approved budget framework
  • Controlling expenditures, optimizing costs, and ensuring efficient resource utilization
  • Collaborating with the finance team for budget planning, approval, and adjustments
  • Preparing financial reports, analyzing budget performance, and forecasting future expenditures

5. P2P (Procurement to Pay) Holder for Growth:

  • Managing the end-to-end procurement-to-pay process to support the company’s growth strategy
  • Ensuring smooth coordination with internal teams and external partners for timely and efficient procurement operations
  • Driving process improvements in P2P, enhancing transparency, and optimizing procurement efficiency

Qualifications

  • 7+ years of experience in business management, project management, operations, or a Chief of Staff role within ride-hailing, technology, consumer, or industrial sectors
  • Consulting background with a focus on business processes or experience in scale-ups is a plus
  • Demonstrated success in project coordination, with proven ability to manage stakeholders and lead cross-functional teams across multiple departments
  • Strong understanding of budgeting, financial and business planning, and performance tracking
  • Track record of analyzing and streamlining business processes to improve efficiency
  • Strong strategic and analytical thinking skills, capable of balancing big-picture vision with hands-on execution
  • Comfortable working in fast-paced, ambiguous environments and balancing multiple priorities simultaneously
  • Exceptional communication skills, both written and verbal, in English and Russian

Conditions & Benefits

  • Health insurance with oncology coverage and life insurance included in Cyprus
  • Hybrid or remote work mode
  • Access to professional counseling services, including psychological, financial, and legal support
  • Diverse internal training programs
  • Partially or fully paid additional training courses
  • All necessary work equipment
  • Fitness club membership discount

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