Key Responsibilities
System Administration & Configuration:
-Execute daily operational tasks, maintenance, and configuration changes within enterprise systems as directed.
-Assist in setting up and testing new system modules or minor feature configurations based on detailed instructions.
System Performance & Maintenance:
– Perform routine system monitoring to ensure stability and identify minor performance issues.
– Assist in the execution of scheduled system maintenance, patch deployments, and minor upgrades under the supervision of senior staff or vendors.
User Access & License Management:
– Process and manage user account creation, modification, and deactivation, ensuring adherence to established access control policies.
– Assist in tracking and reporting system license usage and supporting license compliance activities.
Cross-Department Collaboration:
– Work with various business units (e.g., Procurement, HR) to gather requirements for minor system changes or enhancements.
– Communicate system-related issues and updates clearly to end-users and non-technical teams.
Continuous Improvement Projects:
– Participate in system enhancement and process efficiency projects by performing testing, documenting outcomes, and assisting with implementation tasks.
– Identify opportunities for minor process improvements through optimal system utilization.
Documentation:
– Maintain and update existing system documentation, including configuration guides, user manuals, and standard operating procedures (SOPs).
– Accurately log support activities, system changes, and maintenance performed.
Support & Troubleshooting:
– Serve as the first and second line of support for business system issues, diagnosing problems, and implementing known solutions.
– Escalate complex or unresolvable issues to the Senior Administrator or specialized IT teams/vendors promptly.
– Ensure timely resolution of support tickets in line with IT service level agreements (SLAs).
Security & Compliance:
– Apply established security policies and access controls when managing user accounts and system permissions.
– Report potential security risks and assist in gathering evidence for internal or external audits.
Training & Guidance:
– Provide basic guidance and assistance to end-users on system functionalities and usage best practices.
– Assist in developing basic training materials and user-facing support documents.
Vendor Coordination:
– Log and track support tickets with system vendors and follow up on progress.
– Assist the Senior Administrator in coordinating vendor-led maintenance, testing system features post-upgrade, and documenting the outcomes.
Skills, Knowledge and Expertise
- Strong English (can communicate and write)
- System Administration: Proficiency in managing user accounts, access controls, and security permissions (role-based access control).
- Enterprise Applications: Practical experience with administering and supporting
- IT Service Management: Foundational knowledge of ITIL or other ITSM frameworks, especially in areas like incident management, request fulfillment, and change management.
- Data & Reporting: Ability to run queries, generate basic reports, and understand data structures within business systems.
- Troubleshooting: Systematic approach to diagnosing system errors, identifying root causes, and applying fixes
- Vendor/Tool Management: Experience managing support tickets and working with vendor portals for software support and updates
Benefits
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexible schedule.
- Relocation package offered for candidates from other regions.
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.