Brand Community Specialist

Responsibilities

• Social media monitoring: track incidents, mentions, and comments, and escalate cases to the PR team when needed. (There is a clear process in place the main task is to make sure the agency follows it and to stay on standby in case support is required.)
• Agency oversight: ensure that all inquiries are handled properly and on time, responses align with the brand tone of voice, and communication is grammatically correct.
• Hero scouting for the video project: select potential heroes from the existing database, conduct interviews, and create hero cards using a provided template; pass the materials to the production team and accompany the heroes throughout the process until the shoot.

Qualifications

• Excellent Kazakh, Russian, and English both written and spoken.
• Strong written communication skills and confident verbal communication.
• Location: Almaty or Astana (preferably based in one of these cities).
• Ability to work effectively in a team and coordinate with agencies.

• High sense of responsibility, attention to detail, and ability to follow established processes and meet deadlines.

  Nice to have:

• Experience in communications, SMM, or community management will be a benefit.
• Experience in writing and editing content (posts, comments, replies to users).
• Understanding of community management principles.
• Experience in production or storytelling projects.

Conditions & Benefits

• Stable salary, official employment.
• Health insurance.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs.
• Partially or fully payed additional training courses.
• All necessary work equipment.