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Content Designer for Customer Service

Hybrid - Full Time - Customer Service Operational Excellence

Kazakhstan

Application ID: 6935

We’re building a Content Design function from scratch — and we need people who want to be a part of that.

We see a CS Content Specialist as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.
Position not open anymore

Key Responsibilities

  • Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
  • Think scenario-first — not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
  • Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
  • Help evolve content guidelines and standards.

Qualifications

  • 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
  • Basic experience with analyzing support tickets or customer journey mapping (CJM).
  • Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
  • Experience with iterating and improving content based on feedback, research, data.
  • Strong cross-functional collaboration skills.

Benefits & Conditions

  • Stable salary, official employment.
  • Health insurance.
  • Hybrid work mode and flexible schedule.
  • Relocation package offered for candidates from other regions.
  • Access to professional counseling services including psychological, financial, and legal support.
  • Discount club membership.
  • Diverse internal training programs.
  • Partially or fully paid additional training courses.
  • All necessary work equipment.