Position not open anymore
Responsibilities
- Develop and manage CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives
- Manage customer database health with a focus on retention and engagement: make sure all comms are in line with CRM best practices, compliance requirements, through appropriate channels
- Project Management: take charge of product marketing projects, ensuring their successful execution, from concept to completion, within set timelines and objectives
- User funnel analysis and conversion optimization: analyze the user funnel to identify bottlenecks and areas for improvement
- Running experiments to test hypotheses and bring analytical rigor to campaigns for informing the go to market strategy
- Conduct research on markets, competitors, and users to understand customer needs, pain points, trends, and competitive offerings pricing.
- Lead the product marketing workflow and be responsible for all external communications around the product, such as feature release campaigns.
- Collaborate with product, marketing, sales, copyediting, and design teams to create campaigns tailored to different audience segments.
Qualifications
- Senior level experience in a CRM Product Marketing role with strong focus on strategy and get it done mindset
- Knowledge of customer base segmentation and analysis methods, with corresponding experience
- Experience working with product metrics and product analytics building CJM and delivering the insights out of it
- Tech savvy familiarity with marketing automation tools data analytics and CRM software is a plus
- Preference for experience in both B2B and B2C product growth or consumer marketing ideally within a fast paced hyper growth global tech company
- Excellent verbal and written communication skills and strive to have a customer first mindset
- Independent self starter that thrives on taking initiative without direct supervision
- Team Player collaborative and able to work effectively with cross functional teams to achieve common goals
Conditions & Benefits
- Health insurance with oncology coverage and life insurance included
- Hybrid work mode and flexible schedule
- Relocation package offered for candidates from other regions
- Access to professional counseling services including psychological, financial, and legal support
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment
- Fitness club membership discount