Responsibilities
Develop and execute strategic plans to meet depatmental goals Utilize data and analytics to monitor moderators performance and make datadriven decisions to impove processes Control the quality of moderators performance Provide training to new moderators Supervise and monitor the activities of moderators (orders feed moderation, processing of reviews and appeals, datasets labeling) Control the compliance of moderators with production discipline Prepare reports on the quality of work performed by moderators Answer questions from staff and providing guidance and feedback Devise ways to optimize procedures and keep staff motivated Keep the team updated about changes in regulations and procedures, and provide ongoing training and guidance to maintain a high level of expertise among staff Conduct administrative tasks Perform other duties as required
Qualifications
CS experience, kowledge of CS KPIs PC knowledge at the confident user level Google products knowledge: Google Sheets, Google Slides, Google Docs, Google Drive) Management skills (Analysis, Planning) People management Writing skills (Translation, Other languages) English B2