We are expanding our IT team. The new team member will be responsible for managing and maintaining computer systems and networks, providing user support, and overseeing recovery and backup processes. If you are ready to join our dynamic team and take the next step in your career, apply to our vacancy.
Acts as the routine contact point, receiving and handling requests for support;
Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution;
Mac and PC desktop support (Initial configuration, life cycle maintenance, Continuous technical support for users, configuration and maintenance of PCs);
Provide office equipment support;
Provision of network security settings, interaction with the information security department;
Inventory and maintenance of employees’ PC database by hardware and software components;
Provide the necessary assistance to users, prompt response to employee requests;
Commissioning of equipment, diagnostics, minor repairs of office equipment
Skills, Knowledge and Expertise
IT experience at least 2 years;
Hands-on experience working and prioritizing requests in an established ticketing system;
Advance level of english, able to mantain a conversation;
Knowledge of MacOS, Linux OS;
Knowledge of Google Workspaces
Knowledge of the principles of network operation, basic skills in setting up active network equipment (desirable Mikrotik, good if knows CISCO, HP (Aruba), Ubiquity)