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Regional Driver Operations Team Leader CA SA

Hybrid - Full-time - Lead - Driver Operations South America

Costa Rica

Application ID:

We are seeking an experienced and highly skilled Operations Manager to lead driver supply and fleet operations in the local market. The successful candidate will oversee driver-demand balance, build strategic partnerships, and optimize fleet performance through data-driven insights. This role drives key initiatives—from recruitment and retention programs to competitive market analysis—while collaborating cross-functionally with HQ and local teams on campaigns and operational improvements. With a hands-on approach, the position includes field work for offline initiatives and supports expansion through domestic travel.


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Responsibilities

  • Lead and oversee the driver acquisition team across South America
  • Develop and implement regional driver acquisition strategies tailored to the unique demands of South American markets.
  • Collaborate with local and regional stakeholders and other departments such as marketing, product, operations & market efficiency to ensure effective execution of acquisition and retention plans
  • Budger Planning & Management
  • Continuously track performance metrics, such as new/active drivers, Driver Acquisition Cost, supply hours, utilization, and retention rates across the region.
  • Analyze data to identify areas for improvement and provide actionable insights for optimizing acquisition strategies.
  • Ensure strict control over processes to maintain high standards and consistency in recruitment efforts.

Qualifications

  • 2+ years of experience in Ride-hailing/Delivery
  • 2-3 years of managerial experience
  • Experience in Sales, Operations, Business Development, and Project Management
  • Proven Goals in sales & user acquisition
  • Fluent English, B2+
  • Willing and able to travel as needed in South America
  • Strong analytical skills and a data-driven mindset


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