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Senior Product Manager

Hybrid - Full-time - Senior - Product User Experience

Kazakhstan · Cyprus · Georgia · United Arab Emirates

Application ID:

We’re looking for a Senior Product Manager to join our Ride Experience team — the product stream responsible for shaping what passengers feel, see, and experience from the moment a driver is on the way until the ride is completed.

Your mission is to make every ride safe, predictable, emotionally comfortable, and consistently high-quality — not by building safety enforcement or operational rules, but by improving how passengers perceive, adopt, and interact with the tools that already exist.

You will eliminate uncertainty, improve trust signals, elevate service quality feedback loops, and introduce thoughtful, human-centered design patterns that transform the ride into a smoother and more delightful experience.

You’ll lead deep discovery, define hypotheses, and work across Safety, Driver Experience, Design and Ops to ensure that critical features are seamlessly integrated into the passenger flow — closing perception gaps and making the inDrive ride feel fair, reliable, and comfortable every time.

Apply for this position

Responsibilities

  • Lead continuous discovery to uncover pain points across the ride stage: trust perception, arrival predictability, passengers behaviour expectations, and emotional comfort
  • Develop and ship lightweight, personalised ride-comfort features (e.g., silence mode, conversation preferences, icebreaker hints)
  • Introduce positive reinforcement mechanisms and simple compensation experiences to improve emotional recovery after a bad ride
  • Collaborate closely with Safety, Driver Experience, Operations, Analysts, and Designers to ensure a consistent passenger flow
  • Prioritise high-impact opportunities with measurable results across trust, satisfaction, and post-ride metrics
  • Benchmark ride experience patterns across competitors and global best practices, especially in emerging markets

Qualifications

  • 3+ years of product management experience, preferably in ride-hailing, consumer products, marketplaces, mobility, or trust-sensitive domains
  • Strong background in discovery, UX thinking, AB-testing and behaviour-driven problem solving
  • Experience building or integrating trust-enhancing or quality-improving product flows
  • Ability to navigate ambiguity and work across multiple teams to solve complex emotional and perception-driven problems
  • Strong communication skills and ability to influence cross-functional teams
  • Fluent English (our internal working language)
    Nice to have:
  • Experience with trust & safety products (perception, signals, communication, UX adoption)
  • Experience working in emerging markets or culturally diverse environments
  • Familiarity with service quality systems, NPS/CSAT frameworks, or behavioural science
  • Background in ride-hailing or other high-frequency consumer marketplaces

Conditions & Benefits

  • Stable salary, official employment
  • Health insurance
  • Hybrid work mode and flexible schedule
  • Relocation package offered for candidates from other regions
  • Access to professional counseling services including psychological, financial, and legal support
  • Discount club membership
  • Diverse internal training programs
  • Partially or fully payed additional training courses
  • All necessary work equipment

Interested? Fill out the form below!

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